Testimonials

Thank you for the kind words and for your business! You are truly valued.


"I'm a sporadic seasonal tanner: I tan right before summer, right before the holidays, and right before my vacations. But no matter how intermittent my visits are, every time I visit Total Tan the staff is warm and welcoming! They are willing to help me find the right equipment and levels for my skin type, and have shown me how to get a natural-looking, long-lasting spray tan!

I'm always impressed with how knowledgeable they are, and I ALWAYS leave knowing for certain that my tan will look terrific!"

 

Jessica Curry

Morning Show Co-host: Star 104 | Erie PA


The comments below have been taken from our customer survey. We have formatted them slightly and redacted names where necessary, but otherwise we have posted the customer's comments in their entirety, complete with any errors—each person's voice is important and we want you to know exactly what our customers had to say about us!

For more reviews, check out the ones posted to our Facebook page.


• The lady who helped me was exceptional and took her time to explain all of my tanning options to me.  I have not tanned in years and this experience was wonderful.  Thank you.

• I love coming to Total Tan, I've been coming here for 5 years and no other salon ever felt the same! I feel welcomed and always satisfied. 

• Knowledgeable and efficient.

• I HAVE BEEN GOING TO ANOTHER SALON FOR A LONG TIME AND DECIDED TO SWITCH BECAUSE THE CUSTOMER SERVICE IS AWFUL AND THEY CHARGE $2 EXTRA FOR USING A BOOTH.  IVE BEEN TO TOTAL TAN PROBABLY A DOZEN TIMES BEFORE BUT NOW I HAVE A MEMBERSHIP AND I LOVE IT.  NOT ONE COMPLAINT. THE SALON IS CLEAN.  THE SERVICE IS GREAT.  KEEP UP THE GOOD WORK:)

• I have had a great experience every time I go tanning clean friendly people.

• Awesome all around.

• Everyone is always kind and courteous. I would recommend Total Tan to anyone.

• The staff at the Niagara Falls location are excellent, they know me by name when I walk in the door and have everything entered into computer before I get to counter!  Every one of them is exceptional, friendly and helpful!

• The two ladies who were working today at around 4:30pm were extremely nice and helpful. I was a first time customer for the mystic tan and they made it easy and made me want to come back. They definitely deserve a good report! I was getting a mystic tan for my wedding tomorrow and they made me feel at ease and comfortable about the whole mystic tan. Thank you. 

• The manager is a very pleasant person. I never really went tanning before so I was nervous and she was very informative and help me along the way.

• I have tired other tanning salons but total tan is great. I always feel comfortable going there and the staff is always friendly.

• I think that this particular location is always clean and most important the bulbs are always changed frequently.

• Always clean, friendly, and the bulbs are changed frequently. 

• Always love tanning at the Blasdell location so clean and the staff is wonderful

•The employees are so friendly and nice. The salon is always very clean and comforting to walk into. 

• The employees are always helpful and willing to give advice.

• No complaints here the girls are polite and great especially the manager - she is very bubbly and informative

•I absolutely love this salon I have been to different salons and this is by far the best in the area I send everyone I know here the staff is above and beyond friendly and are trained with the knowledge to handle all questions that are thrown at them.  Keep up the great work!!

• By far the best salon I've ever been to and in the several years I've tanned it's always been here. for the value, for the awesome staff, and great products.

• The sales associate was so kind, friendly and courteous.  She was very patient in handling my purchases and questions.  She made my tanning visit that much more enjoyable.

• Every staff member has always been friendly and polite. The manager at this location is wonderful - always goes that extra mile to keep the salon clean and the clients satisfied.

• This is the only place I will tan at.

• Love love love it here! This is the first time I have ever really seen myself getting a nice dark tan, within a weeks time I was darker than I ever have been before and I used to tan all the time but was never able to achieve a rich dark tan. The gentleman that works the counter always there very helpful and knowledgeable. He told me things I never knew about tanning and the lotions he really knows what he talking about, it's nice to have somebody there who really knows there stuff and cares. I'm so glad I chose to come to this salon. The place is very clean and the beds are great at all levels. I just want to let everyone know how much this place rocks!

•Your staff at the Greece store is great!

•Love total tan!!

• As a very pale Irish girl in her twenties who has never gone tanning in her LIFE, the employee was incredibly helpful. She walked my through the whole process, helped me pick out eyewear/lotion and what the right level for me. She explained how to gradually build up the length of time in the bed and how a cocktail would suit my best needs. I hope all your employees are this much fun and this educated about tanning/products.  I've caught the tanning bug! 

• The staff at this location is extremely friendly and accommodating.  Once the bulbs were blown in the Level 6 and they refunded me with one more visit which was so courteous.

• I have had an amazing experience at your salon.  Every visit the staff greets me with courteous and friendly hello.  One day I thought I lost my watch and I asked the young man if someone might have turned it in.  He looked around and sadly told me it wasn't there. Several visits later the manager came to me exclaiming he found my watch!  I was so excited and so was he!  Still dont know how he knew it was me!   This employee went out of his way to find me and return my watch.  I managed a retail store for over 10 years I know when you have a stellar employee and the employee gets a "star" in my book.  Congratulations to total tan and the store manager to find such an excellent employee!  Thanks total tan to understand what customer service should be and thanks again!! 

•  The employee was wonderfully helpful and friendly.  She explained everything I needed to know and made me feel comfortable with the choices I made re: the Mystic Tan. Please tell her I am very appreciative!

• Best salon around! Wouldn't go anywhere else! The employees are so helpful. 

• The manager is amazing. She always makes me feel so comfortable and welcomed. She is always very helpful.

• Love the friendly environment, and detailed answers to any questions that arise! 

• Impressive. Consultants are very informative and quite genuine in regards to building a relationship.

• After being with another salon since 2008, I have never been in a nicer tanning facility. Total Tan is truly superior!

• I want thank Total Tan for the excellent service I received at the North Syracuse location the past few years. Every time in stop by I receive a warm welcome from the same few friendly faces. The girls are always so knowledgable on their products when I have questions and let me know the latest, greatest deal. Having a salon that is always clean and welcoming gives me a sense of community. I will recommend my Total Tan location to all my friends.

• The employees there are always nice and explain to me any questions I have in detail. They are so helpful and have great customer service. 

• Nice employees

• Everyone helps me with my lotions, kind, helpful, I Would Never Go To Another Tanning Place. I've been going to Niagara Falls Total Tan For Years. You Hire Great People. Thank You. God Bless.

• Employees are very welcoming and knowledgeable. I've been to three total tan facilities. Latham is hands down the best.

• Upon walking into johnstown total tan I was promptly greeted by the employee. She was very friendly and knowledgeable. i highly recommend this salon and will be coming back here for a while.

• Always love tanning at total tan! I can always count on a clean, fast, and satisfying tanning experience. The employees and the atmosphere make it a great place to be!

 

Testimonials

Thank you for the kind words and for your business! You are truly valued.


"I'm a sporadic seasonal tanner: I tan right before summer, right before the holidays, and right before my vacations. But no matter how intermittent my visits are, every time I visit Total Tan the staff is warm and welcoming! They are willing to help me find the right equipment and levels for my skin type, and have shown me how to get a natural-looking, long-lasting spray tan!

I'm always impressed with how knowledgeable they are, and I ALWAYS leave knowing for certain that my tan will look terrific!"

 

Jessica Curry

Morning Show Co-host: Star 104 | Erie PA


The comments below have been taken from our customer survey. We have formatted them slightly and redacted names where necessary, but otherwise we have posted the customer's comments in their entirety, complete with any errors—each person's voice is important and we want you to know exactly what our customers had to say about us!

For more reviews, check out the ones posted to our Facebook page.


• The lady who helped me was exceptional and took her time to explain all of my tanning options to me.  I have not tanned in years and this experience was wonderful.  Thank you.

• I love coming to Total Tan, I've been coming here for 5 years and no other salon ever felt the same! I feel welcomed and always satisfied. 

• Knowledgeable and efficient.

• I HAVE BEEN GOING TO ANOTHER SALON FOR A LONG TIME AND DECIDED TO SWITCH BECAUSE THE CUSTOMER SERVICE IS AWFUL AND THEY CHARGE $2 EXTRA FOR USING A BOOTH.  IVE BEEN TO TOTAL TAN PROBABLY A DOZEN TIMES BEFORE BUT NOW I HAVE A MEMBERSHIP AND I LOVE IT.  NOT ONE COMPLAINT. THE SALON IS CLEAN.  THE SERVICE IS GREAT.  KEEP UP THE GOOD WORK:)

• I have had a great experience every time I go tanning clean friendly people.

• Awesome all around.

• Everyone is always kind and courteous. I would recommend Total Tan to anyone.

• The staff at the Niagara Falls location are excellent, they know me by name when I walk in the door and have everything entered into computer before I get to counter!  Every one of them is exceptional, friendly and helpful!

• The two ladies who were working today at around 4:30pm were extremely nice and helpful. I was a first time customer for the mystic tan and they made it easy and made me want to come back. They definitely deserve a good report! I was getting a mystic tan for my wedding tomorrow and they made me feel at ease and comfortable about the whole mystic tan. Thank you. 

• The manager is a very pleasant person. I never really went tanning before so I was nervous and she was very informative and help me along the way.

• I have tired other tanning salons but total tan is great. I always feel comfortable going there and the staff is always friendly.

• I think that this particular location is always clean and most important the bulbs are always changed frequently.

• Always clean, friendly, and the bulbs are changed frequently. 

• Always love tanning at the Blasdell location so clean and the staff is wonderful

•The employees are so friendly and nice. The salon is always very clean and comforting to walk into. 

• The employees are always helpful and willing to give advice.

• No complaints here the girls are polite and great especially the manager - she is very bubbly and informative

•I absolutely love this salon I have been to different salons and this is by far the best in the area I send everyone I know here the staff is above and beyond friendly and are trained with the knowledge to handle all questions that are thrown at them.  Keep up the great work!!

• By far the best salon I've ever been to and in the several years I've tanned it's always been here. for the value, for the awesome staff, and great products.

• The sales associate was so kind, friendly and courteous.  She was very patient in handling my purchases and questions.  She made my tanning visit that much more enjoyable.

• Every staff member has always been friendly and polite. The manager at this location is wonderful - always goes that extra mile to keep the salon clean and the clients satisfied.

• This is the only place I will tan at.

• Love love love it here! This is the first time I have ever really seen myself getting a nice dark tan, within a weeks time I was darker than I ever have been before and I used to tan all the time but was never able to achieve a rich dark tan. The gentleman that works the counter always there very helpful and knowledgeable. He told me things I never knew about tanning and the lotions he really knows what he talking about, it's nice to have somebody there who really knows there stuff and cares. I'm so glad I chose to come to this salon. The place is very clean and the beds are great at all levels. I just want to let everyone know how much this place rocks!

•Your staff at the Greece store is great!

•Love total tan!!

• As a very pale Irish girl in her twenties who has never gone tanning in her LIFE, the employee was incredibly helpful. She walked my through the whole process, helped me pick out eyewear/lotion and what the right level for me. She explained how to gradually build up the length of time in the bed and how a cocktail would suit my best needs. I hope all your employees are this much fun and this educated about tanning/products.  I've caught the tanning bug! 

• The staff at this location is extremely friendly and accommodating.  Once the bulbs were blown in the Level 6 and they refunded me with one more visit which was so courteous.

• I have had an amazing experience at your salon.  Every visit the staff greets me with courteous and friendly hello.  One day I thought I lost my watch and I asked the young man if someone might have turned it in.  He looked around and sadly told me it wasn't there. Several visits later the manager came to me exclaiming he found my watch!  I was so excited and so was he!  Still dont know how he knew it was me!   This employee went out of his way to find me and return my watch.  I managed a retail store for over 10 years I know when you have a stellar employee and the employee gets a "star" in my book.  Congratulations to total tan and the store manager to find such an excellent employee!  Thanks total tan to understand what customer service should be and thanks again!! 

•  The employee was wonderfully helpful and friendly.  She explained everything I needed to know and made me feel comfortable with the choices I made re: the Mystic Tan. Please tell her I am very appreciative!

• Best salon around! Wouldn't go anywhere else! The employees are so helpful. 

• The manager is amazing. She always makes me feel so comfortable and welcomed. She is always very helpful.

• Love the friendly environment, and detailed answers to any questions that arise! 

• Impressive. Consultants are very informative and quite genuine in regards to building a relationship.

• After being with another salon since 2008, I have never been in a nicer tanning facility. Total Tan is truly superior!

• I want thank Total Tan for the excellent service I received at the North Syracuse location the past few years. Every time in stop by I receive a warm welcome from the same few friendly faces. The girls are always so knowledgable on their products when I have questions and let me know the latest, greatest deal. Having a salon that is always clean and welcoming gives me a sense of community. I will recommend my Total Tan location to all my friends.

• The employees there are always nice and explain to me any questions I have in detail. They are so helpful and have great customer service. 

• Nice employees

• Everyone helps me with my lotions, kind, helpful, I Would Never Go To Another Tanning Place. I've been going to Niagara Falls Total Tan For Years. You Hire Great People. Thank You. God Bless.

• Employees are very welcoming and knowledgeable. I've been to three total tan facilities. Latham is hands down the best.

• Upon walking into johnstown total tan I was promptly greeted by the employee. She was very friendly and knowledgeable. i highly recommend this salon and will be coming back here for a while.

• Always love tanning at total tan! I can always count on a clean, fast, and satisfying tanning experience. The employees and the atmosphere make it a great place to be!

 

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